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| NCI's professional services
encompass five phases of the development cycle of our
customers' computer systems including planning, design,
implementation, operation and optimization. We serve
our customers at any or all phases:
Planning:
In the planning phase, Networking Concepts focuses on
providing customers with strategic and tactical reviews
of their current and/or future computer requirements.
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Design:
In this phase of system development Networking
Concepts addresses the design of physical, logical and
operational information infrastructures. These services
involve detailing the computer specifications and implementation
tactics necessary to achieve customers' business and
personal objectives. Networking Concepts generates a
set of working papers that identify the specific technologies
to be used and how these technologies will be configured
and implemented. These services also take into consideration
how the new technology will integrate into the customers'
existing hardware and software and how it will be managed
on an ongoing basis. Examples of services provided by
Networking Concepts in the computer design phase include:
- Defining functional requirements
- Developing multi-vendor set-up and configuration
plans
- Preparing technical design documentation
- Developing engineering specifications and documents
- Preparing RFP specifications or other make/buy
criteria
- Providing detailed component purchasing lists
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| Implementation:
This segment of the development process includes high
value-added computer services and traditional system installation
functions, such as hardware installation. Networking Concepts
is experienced in installing new systems without disrupting
ongoing business operations, thereby adding value and
reducing risk to customers. Networking Concepts customizes
an implementation plan for each customer, which may include
the following activities:
- Project Management
- Integrating new hardware and software products
and systems
- Preparing installation documentation, conformance
testing and compliance certification
- Building computer operations and management
centers
- Re-configuring and upgrading computer elements,
systems and facilities.
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| Operations:
This phase
includes ongoing tasks necessary to keep the customer's
computer fully operational. Networking Concepts has experience
in delivering operations services to a range of clients.
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| Optimization:
This
stage of the development cycle is aimed at maximizing
the rate of return on information technology investments
on behalf of the customer through operating cost reductions
and increased computer utilization. Although optimization
may be viewed as a separate stage of the computer life
cycle, it is closely linked with the other phase of the
computer life cycle. Long-term optimization services address
issues such as cost containment and utilization, and are
often aimed at optimizing infrastructure. Optimization
services can also be packaged as discrete projects, designed
to present alternatives for optimization of workgroup,
departmental, building or campus investments. Examples
of Networking Concepts optimization services include:
- Recommendations for efficient allocation of
bandwidth
- Network traffic analysis, identification of
bottlenecks
- Recommendations for change
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